The AAA Rules and Forms are available online at The arbitrator is bound by this LSA. You may download or copy a form of notice and a form to initiate arbitration at The arbitration will be governed by the Consumer or Commercial Arbitration Rules, as appropriate, of the American Arbitration Association (" AAA") (collectively, the " AAA Rules"), as modified by this LSA, and will be administered by the AAA. If we do not reach an agreement to resolve the claim within thirty (30) days after the Notice of Claim is received, you or NortonLifeLock may commence an arbitration proceeding (or, alternatively, file a claim in small claims court). A Notice of Claim, whether sent by you or by NortonLifeLock, must (a) describe the nature and basis of the claim or dispute (b) set forth the specific amount of damages or other relief sought (" Demand") and (c) whether you reject any subsequent modification of this Section by NortonLifeLock. If NortonLifeLock elects to seek arbitration, it will send, by certified mail, a written Notice of Claim to your billing address on file. The Notice of Claim to NortonLifeLock should be addressed to: General Counsel, NortonLifeLock Inc., 60 Rio Salado Pkwy #1000, Tempe AZ 85281, and should be prominently captioned “NOTICE OF CLAIM.” The Notice of Claim should include both the mailing address and email address You would like NortonLifeLock to use to contact you. Notice of Claim. If you elect to seek arbitration, you must first send to NortonLifeLock, by certified mail, a written Notice of Your Claim (" Notice of Claim").This arbitration provision shall survive termination of this LSA and/or the termination of your Services. Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision, and that you and NortonLifeLock are each waiving the right to a trial by jury or to participate in a class action. Arbitrators can award the same damages and relief that a court can award. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. ![]() Arbitration is more informal than a lawsuit in court. Either of us may seek to have a Claim resolved in small claims court in your county of residence or in the Superior Court of California, County of Santa Clara. Either of us can seek to have a Claim resolved in small claims court if all the requirements of the small claims court are satisfied, including any limitations on jurisdiction and the amount at issue in the dispute. You and NortonLifeLock agree that any dispute, claim or controversy arising out of or relating in any way to the Services (a “ Claim”) will be determined by binding arbitration or small claims court, instead of in courts of general jurisdiction.Most disagreements can be resolved informally and efficiently by contacting our Member Services & Support at /support. Please read the NortonLifeLock Global Privacy Statement which describes how we collect, use, process and protect data from you and your devices when you are using and accessing our Services. IF YOU PURCHASED OUR OFFERINGS VIA AARP, THEN YOU ARE EXCLUDED FROM SECTION 2 OF PART 2. PLEASE REVIEW SECTION 2 “DISPUTES MANDATORY ARBITRATION” OF PART 2 - GENERAL TERMS, FOR DETAILS REGARDING ARBITRATION (INCLUDING THE PROCEDURE TO OPT OUT OF ARBITRATION). CUSTOMERS – IF YOU RESIDE IN THE U.S., WHEN YOU AGREE TO THESE TERMS, YOU AGREE TO RESOLVE ALL DISPUTES WITH NORTONLIFELOCK AND ITS AFFILIATES THROUGH SMALL CLAIMS COURTS OR THROUGH ARBITRATION ON AN INDIVIDUAL BASIS RATHER THAN JURY TRIALS OR CLASS ACTIONS. IMPORTANT NOTICE REGARDING ARBITRATION FOR U.S. ![]() IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU SHOULD NOT USE THE SERVICES. PLEASE READ CAREFULLY ALL OF THESE TERMS. ![]() Please see to read these additional terms. If you have purchased a subscription on our website, the following ADDITIONAL TERMS also apply to your use of the software and services: Terms of Sale. You agree to be bound by these Terms by either: (1) creating an account with the Services (2) by downloading our software products or using associated services via our website or (3) by clicking “I Agree” or otherwise electronically agreeing to be bound to these Terms. These Terms include five parts: (1) this Introduction, (2) General Terms (3) Service Specific Terms (4) Software License Terms and (5) Contracting Entity. Rio Salado Pkwy, Ste 1000, Tempe AZ 85281. ![]() Thank you for choosing Gen. For the purposes of this License and Services Agreement (these Terms) " Gen", " NortonLifeLock", " We" or " Us" means Gen Digital Inc., (a Delaware corporation), 60 E. WELCOME! NortonLifeLock License and Services Agreement (LSA) PART 1 - INTRODUCTION
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